Terms of Service
These Terms of Service ("Terms") constitute a legally binding agreement between you or the entity you represent ("Subscriber", "Client", or "You") and SlateFlare Systems ("SlateFlare", "we", "us", or "our"). By embedding our JavaScript loader (`widget.js`), accessing our APIs, or utilizing the SlateFlare platform, you agree to be bound by these Terms.
1. Description of Service
SlateFlare provides a conversational lead generation tool that allows business owners and agencies to embed interactive chat interfaces on client web domains. The service captures user intent, questions, and contact information, forwarding them to designated Google Sheets using secure webhooks.
2. License and Integration
Subject to compliance with these Terms, SlateFlare grants you a non-exclusive, non-transferable, revocable license to embed the SlateFlare script tag (`widget.js`) on domains authorized under your account. You shall not:
- Reverse engineer, decompile, or disassemble any aspect of the SlateFlare core scripts or routing logic.
- Resell or redistribute the service without an active agency partnership agreement.
- Tamper with security tokens or client identifiers assigned to other subscribers.
3. Client Responsibilities & Compliance
As the controller of the websites upon which the widget is deployed, you agree that:
- You will maintain a compliant Privacy Policy informing visitors that their inquiries are collected and recorded.
- You are solely responsible for obtaining necessary legal consents under applicable local regulations before capturing visitor phone numbers and email addresses.
- You are responsible for safeguarding your Google account credentials, spreadsheet access permissions, and webhook URLs.
4. Prohibited Uses
You must not use SlateFlare to engage in, facilitate, or promote:
- Fraudulent schemes, phishing, or deceptive lead generation.
- Unsolicited commercial electronic messaging (spam) violating national communication laws.
- Distribution of malware, spyware, or malicious code through custom chat parameters.
- Collection of sensitive personal financial identifiers, payment card data, passwords, or government identification numbers through the chat widget.
5. Service Availability & Third-Party Platforms
SlateFlare relies on upstream third-party services, including Cloudflare edge networks and Google Workspace APIs (Google Sheets and Google Apps Script). While we strive for 99.9% uptime:
- We are not liable for transmission delays or sheet delivery interruptions caused by Google Workspace rate limits, sheet quota exhaustions, or third-party outages.
- SlateFlare reserves the right to modify edge infrastructure or update script versions to maintain system integrity.
6. Intellectual Property
SlateFlare retains all right, title, and interest in and to the platform, including the SlateFlare trademarks, vector mark logos, interface code, CSS designs, and documentation. You retain sole ownership of all customer data and inquiry records appended to your Google Sheets.
7. Disclaimer of Warranties
The service is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
8. Limitation of Liability
To the maximum extent permitted by applicable law, SlateFlare Systems shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities arising from your use of or inability to use the service.
9. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any dispute, claim, or controversy arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in Bhubaneswar, Odisha, India.
10. Inquiries and Notices
For inquiries regarding these Terms or legal notices, contact:
SlateFlare Systems — Legal Affairs
Email:
legal@slateflare.com